Saying 'no' isn't always easy. For many, it's a word associated with negativity, often feeling like it's shutting the door on opportunity. But in the world of self-storage investments, understanding when and how to say 'no' is essential for successful dealmaking. It's a tool as crucial as 'yes,' laying the foundation for wise and profitable decisions.

What if you could have a customer simply point at a QR code and be instantly connected to your manager’s cell phone where they could rent them a unit or answer a question? It’s possible today and a company called Liveswitch is making that happen with technology that’s been tested and used at the Superbowl and MLB games. In this video discussion, Frank Rolfe talks to James Hatfield from Liveswitch about how this QR service could act as an important tool for self-storage management at a reasonable price.

Understanding The "Crocodile Defense" Maybe it’s a slip-and-fall claim or someone who make the false assertion that you sold their unit for non-payment in contradiction to the law. Regardless of the problem, a smart move is to adopt the "crocodile defense". In this Self-Storage University podcast we’re going to review what this means and how you can use this theory to better your odds of prevailing

Self-storage facilities that have reached foreclosure often end up at auction, where the lender seeks a fresh start with a new owner. Auctions are designed to provide a quick sale to the highest bidder, aiming to recoup as much of the loan as possible. While the bank might achieve higher returns by listing the property traditionally, the time and cost involved make the auction route more appealing, even if it’s not always in the lender's best financial interest.

You don’t have a deal until both parties have signed. So what do you do when the seller is dragging their feet? Is there a way to push them along? That’s the focus of this Self-Storage University podcast, in which we explore the methods available to get the seller to get out their pen and actually sign your deal.